Independently owned, IPFX is the brainchild of CEO and owner Kevin Plumpton, a former IT Manager. When tasked with replacing the incumbent telephone system for his then-employer, he noticed a gap in the market and began to develop a computer based voicemail system. The key concept that was worked on here was a real-time visibility of workers which turned out to be some of the pioneering work towards what we know as Presence now.
IPFX as a product has developed significantly since those days and is now a multi million dollar (New Zealand based company) organisation with many hundreds of thousands of users around the world. Their products integrate seamlessly into Microsoft Outlook and Lotus Notes for presence, unified messaging, contact centre, collaboration and mobility.
IPFX comes in two flavours: the first is used as an application layer working with Cisco Unified Communications Manager. The second is a complete SIP IP PBX system in its own right called IPFX Director.
One of the key differentiators of this product over some of its rivals is its ease of use. The system was designed to be used by simply clicking a button. It is also one of the very few products in the market place that has business class presence and voicemail. Being able to provide voicemail that not only indicates where you are (In a meeting, Gone for the Day, etc…) but being able to provide a return time manages customers’ expectations immediately.
Amtech employees have been working with IPFX and their products for almost 8 years. Our engineering staff have been responsible for some of the largest and most complex deployments of IPFX within the UK. We have an excellent working relationship with the technical support teams and higher levels of management.
We can offer software support working to service level agreements that work best for our customers. Our technical team are able to provide informed 1st and 2nd line support in-house and gain access to IPFX’s support (24×7 if required) if cases need to be escalated. If you have any queries about what we are able to offer from IPFX or would like a demonstration please get in contact with us to discuss.
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Andrea (Cooper) Gibson - Head of Business Development