For those not in the know, IPFX is UC platform which works as its own PBX (or with Cisco Call Manager) and has a fantastic GUI interface that is simple to use and fully integrated into Microsoft Outlook. One of the key products is their Contact Centre module which is simple to use and very feature rich but has a huge range of features out of the box on a par with the most complex of contact centre applications.
For our existing IPFX customers (both IPFX Director and Call Manager) – IPFX version 6.4 is available for upgrade. As well as providing some new functionality such as broadcast hunt groups (Director only), the key change is the user interface which has new icons and colour changes. There is also increased support of new handsets and our personal recommendation is the Grandstream GXP2140 which is both cost effective and extremely programmable.
Behind the scenes, IPFX now supports Cisco, IPFX Director and Microsoft Skype for Business PBX’s, the management interface has been updated and there are more applications and features coming very soon. Please get in touch if this is of interest to you.
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Andrea (Cooper) Gibson - Head of Business Development