ON-PREMISE

Do you want full control over all incoming and outgoing communications to your business?

Making the investment in your company’s future and securing your own server, telephony or network equipment gives you the greatest level of resilience and agility to change. Having on-site access to your hardware means disaster recovery plans can be fulfilled on your end and enables you to oversee your own security. With the option to integrate cloud applications now or in the future, you can capitalise on your investment and get the best of both worlds.

 

 

Cisco provide industry-leading networking devices and applications to meet all your communications needs. With products designed specifically for small and medium sized businesses, enterprises, or service providers there are solutions available that are the right-fit for your company. As a Cisco Partner and Collaboration specialist, we have direct access into Cisco for pricing, demonstrations, technical escalations, support and a dedicated account manager should you require more information.

We specialise in the design, support and deployment of bespoke unified communications solutions. Here are our core Cisco services:

  • Cisco Unified Communicaitons and Collaboration (CUCM, UCCX, Jabber, Spark)
  • Cisco Catalyst Switches (standalone, stackable, chassis)
  • Cisco Meraki (wireless, security, switching, MDM)
  • Cisco Integrated Services Routers
  • Cisco Aironet Wireless (AP’s, Controllers)
  • Cisco Firewalls and security devices

IPFX is a highly flexible solution able to grow with the needs of your business. Its flagship solution, IPFX Director, is a single server, virtual PBX, that is highly adaptable to various business needs and extremely future proof. IPFX is also available as an application layer that enhances Cisco Call Manager deployments by refreshing the unified communications experience it provides and adding increased functionality. One of its main features is its user-friendly interface, where all tasks are accessible from one place and a few clicks away – made possible by the way IPFX is driven through Microsoft Outlook. The result is a familiar environment to flawlessly execute true business grade communications for everyone.

THE AMTECH TOOLBELT

We can tailor design our network solutions to meet your specific requirements. On-premise solutions allow for an almost unrestricted ability to add features or functions. Our toolbelt of pruducts provide market leading solutions to complete all the additional requirements needed as part of any system deployment.

Tri-Line’s TIM Professional, Plus or Enterprise are feature rich, call logging and analytics programmes with secure, fully integrated call recording and reporting. TIM’s easy to use interface provides a powerful and simple method to display data. Some of its key features include a wallboard that presents key information in one place, the ability to assign multiple levels of access, and an in-built reporting scheduler for an intuitive way to generate impactful data.

There are three product levels:

  • TIM enterprise
  • TIM plus
  • TIM professional

Imagicle develop easy to use software solutions that add crucial functions to on-premise unified communications. They support a range of vendors like Cisco, Microsoft and Alcatel, to name just a few. We can provide proof of concepts to show you exactly how their solutions work and how user-friendly they are.

Here are some examples of the features they can add through their software:

  • Control – Accounting, Billing, Budgets
  • Collaboration – Reception Console, Fax Server, IVR, ACD, Voicemail
  • Convergence – Audio and Video Skype gateway, Audio conferencing

Red Box Recorders enable fully PCI compliant recording of communications to your business. The company’s innovative and proven software allows the capture, authentication, analysis and evaluation of multimedia communications from a wide range of data sources including fixed-line and mobile calls, radio, screen, SMS, instant messaging and social media. With the reports and data gathered, you can use information that would ordinarily be lost to be more competitive, productive and efficient.

VSR2 Wallboard is a software solution for Cisco Contact Center environments that delivers contact center, third party and social media information via a highly customisable display. The wallboard scales to almost any screen size, such as LCD monitors, plasma screens, tablets, smartphones and smartwatches, and ensures that key information is always presented in a readable and aesthetically appealing layout.

 

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