Support Services

Benefits

Using our support solutions ensures that any issues can be easily logged, dealt with in a timely manner, and means users get updated with the progress of their request at regular intervals. Incidents can be raised via telephone or email and all cases are given unique reference numbers so they can be tracked from registration to resolution. Monthly reports on these statistics can be generated and discussed in service review meetings. We offer many different customised service level agreements as we understand that each company has their own specific business drivers and priorities. Our service support function follows the ITIL service delivery methodology.

Your personal dream team

Do you currently have the right skilled employees to meet this requirement? Are you willing to invest in training them to a sufficient level to meet and exceed the business’s user requirements? And ultimately – is there sufficient budget to allow this? Amtech are here to help with a managed services offerings. Our managed services are flexible and scalable, designed to meet customer needs and keep pace with change. We can provide a full managed solution, remote monitoring solution, provide technical resources to work onsite alongside your staff or a tailored solution that works best for you.

Remote Control

Our remote network monitoring solutions utilise Solarwinds; the industry leading network and application monitoring solution. We can configure alerts, thresholds and indicators to notify us of a variety of differing events and scenarios and then react to them in a timely manner keeping you informed at all times.

Speak with one of the team today by calling us on 0330 6600 538 or arrange a time for your free consultation by clicking the ‘Book Now’ button below.