Support Services

Contact centre solutions

We are able to offer consultancy, design, installation, support and managed services, and act as a single point of contact.

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network and application monitoring

Our service desk is available for 24×7 monitoring and fault resolution to ensure you or your client’s networks always have service.

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Solarwinds installation

We can install and deploy the very best in network monitoring and analysis products. We can also do this as a fully fledged managed service.

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CONTACT CENTRE SOLUTIONS

Contact Centres are a key part of most organisations customer acquisition, service and retention strategy. Traditional methods of customer service (telephone and email) will still be the preferred method of communication for quite a while yet. The adoption of social media (Twitter, Facebook, Google+, etc) to deal with customer interactions is moving along at a rapid pace. From a management perspective, being able to deal with these encounters and report on them in the same way as you would do with a telephone call is becoming more apparent.

At Amtech, we believe that we understand a lot of the challenges and issues facing contact centres. From the CXO who is trying to ensure they are getting value for money from their investment to the contact centre manager who is looking at how to staff his operation with home workers as well as onsite staff. Even down to the technical managers and engineers who are responsible for making script changes, uploading announcements and ensuring the system is available all of the time.

  • Cisco Unified Contact Centre Express
  • IPFX Contact Centre
  • Cisco Unified Contact Centre Enterprise
  • Imagicle Application Suite
  • Redbox Recorders

 

NETWORK AND APPLICATION MONITORING

How do you know that your network is configured correctly and is not being over utilised by specific applications?

When a user complains about the poor speed of a network connection, what tools do you have to provide the answers to them and senior management?

How do you know when someone has made a change to a key network device and what the change was?

All of these questions can be answered by a network and application monitoring solution provided by Amtech. We have experience in deploying applications and services to look at what traffic is traversing WAN links, send email and SMS notifications when a device interface goes down, provide trending statistics for particular areas of concern and many more situations and scenarios.

 

SOLARWINDS INSTALLATION

Solardwinds are the market leaders in network monitoring and analysis products. Amtech are skilled and capable to discuss these products with you, deploy them and operate a managed or support service to act on the results and keep your organisation running.

  • Network Configuration Manager
  • Network Performance Manager
  • Network Traffic Analyser
  • Voice and Quality Manager
  • Many other products

 

Speak with one of the team today by calling us on 0330 6600 538 or arrange a time for your free consultation by clicking the ‘Book Now’ button below.