Our 24x7 Servicedesk are here to ensure that any technical issue is dealt with in a timely manner and against agreed SLA’s. We operate a technical servicedesk which follows ITIL best practice and ensures that you have maximum uptime and availability. As well as providing reactive incident management, we are also able to provide proactive management and maintenance of your systems using the latest monitoring and remote management applications and services.
Lots of our customers choose to rely upon our technical expertise to provide a managed service to them and their employees. We work alongside clients to provide a varying degree of managed services from a partial service where we work alongside an in house technical team or service to provide second and third line support – through to a full service were we manage all aspects of the technical solution from moves, adds and changes to incident management, upgrades and improvements.
For many clients, our first engagements have been via technical requests with our highly skilled and accredited consultants. We work directly with end users as well as working alongside some of the largest and most successful systems integrators in Europe to help design, deliver and support IT systems and solutions for their customers. Through our consultancy services, we have worked with some of the largest and well-known companies and brands in the world across a multitude of verticals including retail, manufacturing, public sector, healthcare, construction, logistics and gaming.