• Office Hours: 9:00 AM – 5:30 PM

Amtech have a steeped history in contact centres. Prior to the formation of Amtech, our staff and management have worked in a number of key roles within some of the world’s market leaders in contact centres and customer services.

Today, Amtech work with and support many contact centres across the UK in a number of verticals including public sector, blue light services, legal firms and financial institutions. Our solutions range from:

  • On-premise, hosted and cloud contact centre solutions
  • Call Recording including compliance for PCI-DSS, Quality Monitoring, AI and sentiment analysis
  • Management and reporting platforms including Agent gadgets, Wallboards and reporting packages
  • CRM integration across all our platforms for number of leading vendors (we can also develop to provide this functionality)
  • Omni-channel out of the box or via widgets for web-chat, social channels and email queuing
  • Consultancy services, design and recommendations

We pride ourselves on working with some of the worlds leading contact centre vendors to provide a real choice to fulfil requirements and recommendations.