• Office Hours: 9:00 AM – 5:30 PM

Amtech have a steeped history in contact centres. Prior to the formation of Amtech, our staff and management have worked in a number of key roles within some of the world’s market leaders in contact centres and customer services.

Today, Amtech Business Solutions work with and support many contact centres across the UK in a number of verticals including public sector, blue light services, legal firms and financial institutions. Our solutions range from:

  • On-premise, hosted and cloud contact centre solutions
  • Call Recording including compliance for PCI-DSS, Quality Monitoring, AI and sentiment analysis
  • Management and reporting platforms including Agent gadgets, Wallboards and reporting packages
  • CRM integration across all our platforms for number of leading vendors (we can also develop to provide this functionality)
  • Omni-channel out of the box or via widgets for web-chat, social channels and email queuing
  • Consultancy services, design and recommendations

We pride ourselves on working with some of the worlds leading contact centre vendors to provide a real choice to fulfil requirements and recommendations.

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